View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0000778 | T99X171.00 SKB Eagle | SW Issue | public | 2019-09-09 12:24 | 2019-09-27 14:49 |
| Reporter | Assigned To | Due Date | |||
| Priority | normal | Severity | s2-severe | Reproducibility | have not tried |
| Status | closed | Resolution | fixed | ||
| Summary | 0000778: [Eagle]BFX-AT100] duing switch two channel with using a prvious key, it is muted sometimes. | ||||
| Description | HI Jacky it happen audio mute sometimes with a cureved SEC TV via a variety scenario. this condition is connected via passthrough. when happen issue, a recover method is only cold-booting and connecting an earjack according to AML comment of Test, they can heard sound via audio Raw DATA on issued box with using player on PC. however, TV can't hear any sound. and hear a sound via RCU with connecting Earjack. Please check whether if HDMI driver is related to this issue or not via below log. | ||||
| Steps To Reproduce | Test condition audio : Passthrough. Case 1 1. channel 23 watch (During 1 hours) 2. RCU(previous key) --> channel 5 (SBS) 3. step 1,2 repeat. 4. issue happen at 14:36. https://drive.google.com/drive/folders/1JavmSsPvM5CLFHwnmSOP26218Dj5wMe0?usp=sharing case 3 1. Hyundai Homeshopping(Channel 08) 2. UMAX(Channel 73) with using a previous Key 3. Hyundai Homeshopping(Channel 08) with using a previous key 4. 2,3 step repeat 5. issue happen at 18:16. https://drive.google.com/drive/folders/1Rs3pGpLkmo5jWljI2fcth6T9CSpa8E6b case 4 1. SBS(Channel 05) 2. RCU( Voice Recognition) --> No input. 3. RCU( Voice Recognition) --> ' play a music' 4. issue happen 19:24. https://drive.google.com/drive/folders/1xqGEeeKIM6-WFko7PkZlKGTYkRo4Je1S?usp=sharing | ||||
| Tags | No tags attached. | ||||
| Attach Tags | |||||
| User List |
|
|---|
|
|
Hi Foxconn It seem this issue happen on Curve SEC TV of ALT. When we happpen an issue, we wil co-work with Jingyu here. so this mantis is closed. Thanks. |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2019-09-09 12:24 |
|
New Issue | |
| 2019-09-09 15:11 |
|
Issue Monitored: (ALTech) Jason Park | |
| 2019-09-09 15:15 |
|
Issue Monitored: (ALTech) SY Yoon | |
| 2019-09-20 14:02 |
|
Note Added: 0003042 | |
| 2019-09-20 14:02 |
|
Assigned To | => (ALTech) Jason Park |
| 2019-09-20 14:02 |
|
Status | new => assigned |
| 2019-09-27 14:49 |
|
Status | assigned => closed |
| 2019-09-27 14:49 |
|
Resolution | open => fixed |
